Last updated: 1st January 2025

These Terms and Conditions (“Terms”) govern the sale of corporate hospitality packages and related services (“Services”) provided by Rivington Racedays (“we”, “us”, or “our”) to any customer (“you”, “your”). By purchasing from us, you agree to be bound by these Terms.

1. Our Services

1.1 We provide hospitality packages for horse racing and other sporting and cultural events. Packages may include tickets, catering, venue access, accommodation, transport, or other services as described in the event listing.
1.2 We act solely as reseller/agent where applicable. Details of inclusions will be set out in your booking confirmation.

2. Booking & Payment

2.1 All bookings are subject to availability and written confirmation from us.
2.2 Prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
2.3 A deposit may be required at the time of booking, with the balance payable before the event.
2.4 Payment methods accepted: bank transfer, credit/debit card, or other agreed method.

3. Cancellations & Refunds

3.1 Due to the nature of event hospitality, bookings are non-refundable once confirmed, except as set out in these Terms.
3.2 If the event is cancelled by the organiser, we will use reasonable efforts to obtain a refund or reschedule. Our liability is limited to the refund of sums we receive back from the organiser or supplier.
3.3 If you wish to cancel a booking, you must notify us in writing. Cancellation charges apply as follows:

• More than 90 days before the event: 75% of total cost

• 0–89 days before: 100% of total cost

4. Substitutions & Changes

4.1 We reserve the right to substitute elements of a package (e.g., catering, seating location) with alternatives of equal or higher value if necessary.
4.2 Event dates, venues, and timings are subject to change by the organiser. We are not responsible for such changes but will notify you as soon as possible.

5. Customer Responsibilities

5.1 You are responsible for providing accurate information at the time of booking.
5.2 All customers and their guests must comply with the venue’s terms of entry, dress codes, and conduct policies. Failure to do so may result in refused entry or removal without refund.
5.3 You are responsible for arranging travel and insurance unless expressly included in your package.
5.4 In addition to these Terms, you and your guests must comply with all terms and conditions of the relevant event organiser, venue, or third-party supplier (including but not limited to ticketing conditions, health and safety regulations, and venue entry requirements).
5.5 We accept no liability for any refusal of admission or removal from an event due to your or your guests’ failure to comply with such terms. In these circumstances, no refund will be given.

6. Liability

6.1 Our liability is limited to the value of the booking made with us.
6.2 We shall not be liable for indirect, consequential, or incidental losses, including (but not limited to) loss of business, profits, or goodwill.
6.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
6.4 Our Role as Agent: We act solely as an agent or reseller for event organisers, venues, and suppliers (“Organisers”). Your contract for the provision and performance of the event itself is with the relevant Organiser.
6.5 We do not own, control, or operate the events. We accept no responsibility or liability for the quality, safety, suitability, or enjoyment of the event, nor for any cancellation, postponement, or alteration of the event made by the Organiser.
6.6 Our liability is limited to the correct processing of your booking and the supply of the tickets and/or hospitality package as described in our booking confirmation.

7. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control (e.g., strikes, pandemics, terrorism, adverse weather, or venue closure).

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.