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Terms and Conditions

Last updated: 1st January 2025

These Terms and Conditions (“Terms”) govern the sale of corporate hospitality packages and related services (“Services”) provided by Rivington Racedays (“we”, “us”, or “our”) to any customer (“you”, “your”). By purchasing from us, you agree to be bound by these Terms.

1. Our Services

1.1 We arrange hospitality packages for horse racing and other sporting and cultural events. Packages may include tickets, catering, venue access, accommodation, transport, or other services as described in the event listing.
1.2 We act solely as reseller/agent where applicable. Details of inclusions will be set out in your booking confirmation. You hereby gives your authority to us to purchase tickets or other goods/services in your name (as agreed with you and confirmed on an invoice, or as otherwise agreed with you in writing) when we makes such bookings and/or completes such purchases.

2. Booking & Payment

2.1 All bookings are subject to availability and written confirmation from us.
2.2 Prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
2.3 A deposit may be required at the time of booking, with the balance payable before the event.
2.4 Payment methods accepted: bank transfer, credit/debit card, or other agreed method.
2.5. We will despatch, where possible, car park and other passes and information to you prior to the event date, providing all invoices and any additional charges have been paid in full and cleared funds.

3. Cancellations & Refunds

3.1 Due to the nature of event hospitality, bookings are non-refundable once confirmed, except as set out in these Terms.
3.2 If the event is cancelled by the organiser, we will use reasonable efforts to obtain a refund or reschedule. Our liability is limited to the refund of sums we receive back from the organiser or supplier.
3.3 If you wish to cancel a booking, you must notify us in writing. Cancellation charges apply as follows:

  • More than 90 days before the event: 75% of total cost

  • 0–89 days before: 100% of total cost

4. Substitutions & Changes

4.1 We reserve the right to substitute elements of a package (e.g., catering, seating location) with alternatives of equal or higher value if necessary.
4.2 Event dates, venues, and timings are subject to change by the organiser. We are not responsible for such changes but will notify you as soon as possible.
4.3 The suppliers of any tickets and/or events reserve the right to alter details of a booking, seat allocations or make other changes to tickets and/or events booked by us on your behalf, without notice. We will provide you with notice of any changes or variations tickets and/or events that we may be notified of by a supplier, although we shall not be liable for any losses to you if notice is not provided to us by the supplier of any changes or variations to tickets and/or events that have been purchased by us on behalf of you.

5. Customer Responsibilities

5.1 You are responsible for providing accurate information at the time of booking.
5.2 All customers and their guests must comply with the venue’s terms of entry, dress codes, and conduct policies. Failure to do so may result in refused entry or removal without refund.
5.3 You are responsible for arranging travel and insurance unless expressly included in your package.
5.4 In addition to these Terms, you and your guests must comply with all terms and conditions of the relevant event organiser, venue, or third-party supplier (including but not limited to ticketing conditions, health and safety regulations, and venue entry requirements).
5.5 We accept no liability for any refusal of admission or removal from an event due to your or your guests’ failure to comply with such terms. In these circumstances, no refund will be given.

6. Liability

6.1 Our liability is limited to the value of the booking made with us.
6.2 We shall not be liable for indirect, consequential, or incidental losses, including (but not limited to) loss of business, profits, or goodwill.
6.3 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
6.4 Our Role as Agent: We act solely as an agent or reseller for event organisers, venues, and suppliers (“Organisers”). Your contract for the provision and performance of the event itself is with the relevant Organiser.
6.5 We do not own, control, or operate the events. We accept no responsibility or liability for the quality, safety, suitability, or enjoyment of the event, nor for any cancellation, postponement, or alteration of the event made by the Organiser.
6.6 Our liability is limited to the correct processing of your booking and the supply of the tickets and/or hospitality package as described in our booking confirmation.

7. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control (e.g., strikes, pandemics, terrorism, adverse weather, or venue closure).

8. Confidentiality

The parties agree to keep confidential any information disclosed to the other party where such information is specifically highlighted as being confidential information (“Confidential Information”). The obligations of confidentiality shall continue for as long as the Confidential Information remains confidential, unless any disclosure of the Confidential Information is required in order for a party to comply with its obligations under this Agreement, or if the Confidential Information is required to be disclosed as a matter of law.

9. Governing Law

9.1 These Terms represent the entire agreement between the parties in respect of the purchase of any package or service and such terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9.2 The parties to this Agreement do not intend that any term of the Agreement shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it

Privacy Policy

Last updated: 1st January 2025

Rivington Racedays (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data to satisfy our obligation of transparency under the EU General Data Protection Regulation 2016/679 (“GDPR”) and the national laws implementing GDPR.

1. Who we are

Rivington Racedays is a trade name of Rivington Law Limited, a company registered under the laws of England and Wales under company number 08040840 with its registered address ar Acre House, 11/15 William Road, London NW1 3ER.

2. Information we collect

We may collect and process the following personal data:

  • Name, address, and contact details (email, phone number)

  • Payment information (processed securely through our payment providers)

  • Records of communications with us

  • Website usage data (e.g. IP address, browser type, cookies)

  • Any information you choose to provide through forms or enquiries

3. How we use your information

We use your personal data to:

  • Provide and manage our services or products

  • Process payments and orders

  • Respond to enquiries and provide customer support

  • Send you updates, offers, or marketing (only if you’ve consented or we have a legitimate interest)

  • Comply with legal obligations

4. Legal bases for processing

We rely on the following lawful bases under GDPR:

  • Contract: to deliver the services you request

  • Legal obligation: to meet our legal and regulatory duties

  • Legitimate interests: to improve our services and communicate with you

  • Consent: where you have given explicit permission (e.g. for marketing)

5. Sharing your information

We may share your personal data with:

  • Service providers and business partners (e.g. IT support, payment processors)

  • Regulators, law enforcement, or legal advisers if required by law

  • We do not sell your personal data to third parties.

6. International transfers

If your personal data is transferred outside the UK, we will ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

7. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Your rights

You have the following rights under GDPR:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (receive your data in a machine-readable format)

  • Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us at accounts@rivingtonracedays.com.

9. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

10. Cookies

Our website uses cookies to improve user experience.

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk

  • Tel: 0303 123 1113

12. Changes to this policy

We may update this privacy policy from time to time. Please check this page for the latest version.